Upgrade your users’ knowledge with Google Apps Tips and Tricks
August 3rd, 2010 | Published in Google Apps, Google Enterprise
As a Google Apps trainer, I’ve spent more than two years working with Google Apps customers on deployments, researching how they use resources provided by Google or from our professional training partners.
I always learn a lot from “Go Live” week – the first days of deployment, when users start to discover Apps’ features and capabilities. But for me, the real “aha” comes a month or so later, when users are familiar enough with Apps that they want to dive in and do more. I often see people beginning to seek out and share power tips and tricks for using Apps around that time.
To help with that sharing, we’re announcing a new addition to the Google Apps Deployment Site: a center for Google Apps Tricks and Tips. This center contains a collection of ideas and suggestions that that users can try to take their Apps use to the next level. The first collection of tips focuses on Gmail, but insights on using Docs and other features are in the works.
View this image in detail here.
The tips are short, easy to understand, and incorporate step-by-step graphics to walk the user through the tip. They’re designed to encourage users to discover features of Google Apps they may not have known existed, and to educate them when new functionality is incorporated into the products.
We’ve made it easy for Google Apps administrators to use these resources. Our Tips and Tricks Getting Started Guide walks you through the process of incorporating the tips and tricks in your training site. (If you haven’t created a launch or training site, check out our support site templates for an easy way to get started.)
Give Google Apps Tips and Tricks a try and watch how quickly your users become more collaborative, productive, and proficient as they incorporate the newly learned features into their daily routine.
Posted by Gary Giurbino, Google Enterprise Training team