Today’s Gmail problem
September 1st, 2009 | Published in Google Apps, Google Enterprise
Around 12:45 PM PDT, a majority of Gmail users began having trouble accessing their accounts. During this interruption, users were still able to connect to their accounts via IMAP and POP. At approximately 2:15 PM PDT, the issue was resolved and access was restored.
We use Google Apps here at Google, and our email accounts were among those that were impacted. I understand how disruptive this service interruption was for our users and customers, and I'm very sorry for the inconvenience.
The team is investigating the root cause so we can prevent this kind of situation in the future, and we will share a detailed incident report with our customers. The full incident report will be available on the Google Apps Status Dashboard within 48 hours. (7:46 pm): We've shared more information on today's issue on the Gmail blog, here. We'll also be proactively crediting affected Premier and EDU customers with three days of service, and posting a full incident report on the Google Apps Status Dashboard within 48 hours. Thank you again for your patience and understanding.
We use Google Apps here at Google, and our email accounts were among those that were impacted. I understand how disruptive this service interruption was for our users and customers, and I'm very sorry for the inconvenience.
The team is investigating the root cause so we can prevent this kind of situation in the future, and we will share a detailed incident report with our customers. The full incident report will be available on the Google Apps Status Dashboard within 48 hours. (7:46 pm): We've shared more information on today's issue on the Gmail blog, here. We'll also be proactively crediting affected Premier and EDU customers with three days of service, and posting a full incident report on the Google Apps Status Dashboard within 48 hours. Thank you again for your patience and understanding.