The City of Los Angeles on Going Google
June 21st, 2010 | Published in Google Apps, Google Enterprise
Editor's note: Today's guest blogger is Kevin Crawford, Assistant General Manager for the City of Los Angeles Information Technology Agency. Kevin was part of a team of technology executives that chose Google Apps six months ago to support the city's 30,000+ employees and 44 different departments, from police and fire to transportation and more. In the past, Kevin has served as CIO of Sound Transit, senior manager of IT infrastructure at Port of Seattle, and support manager at Weyerhauser. Kevin shares his thoughts about how the US's second largest city has gone Google in perhaps one of the most-watched technology deployments in recent memory. This post is a follow-up to the initial blog post on the City of LA from Randi Levin, CTO.
Kevin will speak at a live webcast this Thursday, June 24, 2010 at 2:00 PM (EDT) | 11:00 AM (PDT) Register today.
The City of Los Angeles currently faces a $400 million deficit, but from a technology standpoint, we still have to provide advanced tools to 30,000+ employees and 44 different departments – technology is vital to the inner workings of the city. Running a city of this size requires people to work together, from designing and operating public facilities to policing the streets.
At the city’s Information Technology Agency (ITA), we are responsible for managing all of the City's enterprise applications – including email. Up until about six months ago, we had an aging, on-premise email system. Our Novell Groupwise system didn't work on some mobile devices and we had to enforce inbox space quotas that City employees found limiting.
In addition to providing better collaboration tools and remote access, we also needed archiving and disaster recovery capabilities to safeguard information. Disaster recovery precautions are especially important in this part of the world where earthquakes are not a question of if, but when.
We looked at 15 different proposals and went through extensive due diligence, finally gaining the City Council's unanimous buy-in with a 12-0 vote in favor of a proposal from Google and CSC. We found that Google Apps provided the richest, most cost-effective and efficient communication solutions. That was six months ago. Since then, we've worked with CSC to implement Google Apps City-wide.
By ITA estimates, Google Apps is saving Los Angeles $5.5 million over five years by allowing us to shift resources currently dedicated to email to other purposes. For example, moving to Google has freed up nearly 100 servers that were previously used for our existing email system, which in turn – an unanticipated benefit – is lowering our electricity bills by hundreds of thousands over five years. Los Angeles found Google's system availability of 99.9% and service levels for response in the event of an issue to be equivalent – if not better – to what we could provide ourselves. In short, this decision to go Google helps us safeguard information and get the most out of the city's IT budget.
Because we are such a large government organization, people are eager to hear how our deployment is going. We also built a Google Site to help us easily provide updates on the process and gather input from our user base. We'd be pleased to discuss the progress we've made in the six months since we unanimously decided to go to Google Apps. Please join me for an interactive webinar!
Posted by Serena Satyasai, The Google Apps Team
Do you have an informative and fun Google Apps story to share? Please submit it here.
Kevin will speak at a live webcast this Thursday, June 24, 2010 at 2:00 PM (EDT) | 11:00 AM (PDT) Register today.
The City of Los Angeles currently faces a $400 million deficit, but from a technology standpoint, we still have to provide advanced tools to 30,000+ employees and 44 different departments – technology is vital to the inner workings of the city. Running a city of this size requires people to work together, from designing and operating public facilities to policing the streets.
At the city’s Information Technology Agency (ITA), we are responsible for managing all of the City's enterprise applications – including email. Up until about six months ago, we had an aging, on-premise email system. Our Novell Groupwise system didn't work on some mobile devices and we had to enforce inbox space quotas that City employees found limiting.
In addition to providing better collaboration tools and remote access, we also needed archiving and disaster recovery capabilities to safeguard information. Disaster recovery precautions are especially important in this part of the world where earthquakes are not a question of if, but when.
We looked at 15 different proposals and went through extensive due diligence, finally gaining the City Council's unanimous buy-in with a 12-0 vote in favor of a proposal from Google and CSC. We found that Google Apps provided the richest, most cost-effective and efficient communication solutions. That was six months ago. Since then, we've worked with CSC to implement Google Apps City-wide.
By ITA estimates, Google Apps is saving Los Angeles $5.5 million over five years by allowing us to shift resources currently dedicated to email to other purposes. For example, moving to Google has freed up nearly 100 servers that were previously used for our existing email system, which in turn – an unanticipated benefit – is lowering our electricity bills by hundreds of thousands over five years. Los Angeles found Google's system availability of 99.9% and service levels for response in the event of an issue to be equivalent – if not better – to what we could provide ourselves. In short, this decision to go Google helps us safeguard information and get the most out of the city's IT budget.
Because we are such a large government organization, people are eager to hear how our deployment is going. We also built a Google Site to help us easily provide updates on the process and gather input from our user base. We'd be pleased to discuss the progress we've made in the six months since we unanimously decided to go to Google Apps. Please join me for an interactive webinar!
Posted by Serena Satyasai, The Google Apps Team
Do you have an informative and fun Google Apps story to share? Please submit it here.