AccuWeather Unlocks Cross-Channel Impact Using Google Analytics Premium
January 16th, 2015 | Published in Google Analytics
“The ability to overlay our own data on top of traditional dimensions and metrics has provided valuable insights into the kind of information our consumers are looking for.”
-- Steve Mummey, Director of Browser Products at AccuWeather
AccuWeather is the world’s largest weather media company with over 1 billion people a day relying on AccuWeather’s suite of products to give them real-time weather information. Today we wanted to highlight AccuWeather’s success with the Measurement Protocol in Google Analytics Premium. The Measurement Protocol is a feature where businesses can send requests to Google Analytics from countless customer touchpoints.
Measuring the complete customer journey
AccuWeather needed to find a way to increase the impact of digital across all its channels and products. They were determined to find a robust solution that collected data from each customer touchpoint to give a comprehensive analysis to make better business decisions.
The team wanted to sought out accomplish four goals: 1) analyze the effectiveness of weather forecast emails 2) attribute credit to campaigns that drove users to app store pages, 3) better understand their mobile audience, and 4) collect this new data without compromising AccuWeather’s fast and simple user experience.
Google Analytics Premium solves the challenge
Using Google Analytics Premium, plus the Measurement Protocol, allowed AccuWeather to report on a variety of the company’s services simultaneously from one source. AccuWeather was able to have information from emails, mobile devices, and QR codes sent through the Measurement Protocol. This feature provided the AccuWeather team with a complete picture in the Google Analytics reporting interface alongside their other metrics.
Data-driven decisions that drive action
As a result of the sophisticated and comprehensive set of Google Analytics Premium features, AccuWeather has been able to more accurately identify the source of app downloads to track application traffic from QR codes and other offline campaigns to the app stores.
The team’s analysis revealed that 10% of the brand’s mobile traffic came from devices that either did not support JavaScript or had the feature disabled. Without using the Measurement Protocol in Google Analytics Premium, they would never have been able to account for this portion of its audience. The team can now include this audience in its product and monetization decisions.
Pleased with the success of this solution, AccuWeather now plans to apply it to other parts of its business to uncover new insights, new leads, and, of course, new customers.
You can read AccuWeather’s full story and dive deeper into the results here. To learn more on the Measurement Protocol, check out this video.
Posted by: the Google Analytics Premium team