Google Data

Posted by Sze-jun Tsai, Consumer Operations Associate

Here's the scenario: you decide to try out a new Gmail feature and suddenly you have some questions. What do you do? Come on down to the Gmail Help Discussion Group.

The Gmail Help Discussion Group is an interactive user forum where Gmail users communicate with one another. You can get quick and easy access to information for troubleshooting technical problems, share your wealth of experience with other users, get a fellow user's perspective on something that is confusing you, or just stay up to date with Gmail -- all through this community forum.

Here are some tips to help you along:

Tip #1: Someone may have already posted about your topic or question, so search or browse for previous threads before posting a new one.

Tip #2: If you're troubleshooting, try to provide as many details as possible. Specific error messages and specific actions that you took can help others understand what you're experiencing and what you've already tried. For instance, if you're having problems sending messages, specify exactly what occurs, any error messages that you receive, and your computing specifications (such as browser type and operating system) to help the group identify if your problem can be easily remedied or if it will require direct assistance from the Gmail team.

Tip #3: Keep an eye out for the "Gmail Groupies," a particularly active and helpful bunch of Gmail users who really enjoy sharing their knowledge and expertise. You can recognize them by scanning previous posts and looking for frequent contributors.

Whether you want to provide other users with help or have a question of your own, you can join the growing community of more than 200,000 members.