Google Data

Editor’s note: Today’s guest blogger is Simon Turner, group IT director at Haymarket Media Group, a London-based publishing and events company with 60 print and online brands around the world. See what other organizations that have gone Google have to say.

London-based Haymarket Media Group is the largest privately owned media business in the United Kingdom with more than 2,000 employees worldwide. Our 60 consumer and business titles range from marketing, medical and financial to sports and automotive. After more than half a century in publishing, Haymarket Media is transforming itself into a “Digital First” company that focuses on specialist markets via channels which include web, mobile, face to face events and print. This requires a more centralised way of thinking and a sea change in the way we collaborate — which we get now with Google Apps.

Google caught my eye when a few early adopters in the company from Stuff began using Gmail a few years ago. We were using an aging Microsoft Exchange 2003 for email and needed a technology refresh. I launched a proof of concept last year with 50 staffers. After hearing presentations from Google Apps and Microsoft 365 sales teams, we made the decision to go with Google.

Implementing Google has been smooth. It took just six weeks to move 800 mailboxes earlier this year, with the help of Grove Group, a Google Enterprise partner. Google Apps integrates with other systems we use, like Salesforce.com and Active Directory. It also saves us money — we have Google Apps for about the same price that an email upgrade would cost.

But it’s the collaboration, flexibility and time savings that our employees love most. The 25 gigabyte mailbox in Gmail means people don’t waste time deleting emails; every single employee has an extra half hour in their week that was previously spent clearing out the inbox. During a recent office relocation employees were able to do their work from anywhere using Google Apps on their laptops and mobile devices.

Hundreds of reporters at Haymarket publications are writing and posting stories faster than ever because of the real-time collaboration capabilities with Google Apps. Several writers and editors in different locations can work on the same document simultaneously. They are sharing calendars too, so editors at PistonHeads know which reporter is covering which event at an automobile trade show in Detroit, for example. They are using Google+ to distribute articles to additional readers, as well as to share live events. In a recent Google+ broadcast, 150 people were talking about technology and media in our studio as part of a WebFest event.

We’re not stopping there, either. Later this year, we plan to adopt Google Sites and Google Drive as tools to support strategic development for the business going forward. Google is proving to be a key part of our Digital First campaign to meet — and even exceed — the pace of change in our industry.

Hangouts also supports auto-complete through the global address list. You can start by typing the name of anybody in your organization and auto-complete will help you find who you’re looking for.

Editions included:
Google Apps for Business, Education, and Government

For more information:
https://support.google.com/a/answer/3094760
http://googleenterprise.blogspot.com/2013/11/making-it-easier-to-bring-hangouts-to.html

Editor’s note: Today we hear from guest blogger Paresh Nagda to find out how Navman Wireless, a global leader in GPS-based fleet optimization, uses Google Maps to monitor more than 190,000 vehicles for over 16,000 customers across five continents. This post is part of our series on the Transport and Logistics Industry and the ways they’re relying on Google Maps for Business to get people, products and assets to their destinations faster.

Fleet tracking & Google Maps–available wherever business demands

Every day, all over the world, millions of drivers hit the road to deliver goods and services. For our 16,000 customers – in dozens of sectors as diverse as mining, construction, transport, street cleaning and more – fleet monitoring is critical to their business success. Owning, operating and maintaining a vehicle fleet is a big expense, so more organizations are turning to advanced tools to maximize those assets. At Navman Wireless, our fleet optimization platform allows companies like Rio Tinto Group, Lloyds Pharmacy, JC Restoration, and Riviera Utilities to manage workers and keep track of important assets.

Before Google Maps, we had a hybrid solution – Microsoft Bing Maps combined with an in-house map engine. It was a drain on cost and engineering resources, and we struggled to keep data current. For example, map data updates required hours of our engineering team’s time; now with Google Maps, all updates are made automatically.

Google Maps was an obvious choice for us because it’s a cost-effective, reliable solution that works across geographies. We have customers in 14 countries who rely on us 100% to manage huge multimillion-dollar fleets, projects and logistics systems. With Google Maps, our customers see a visual display of their fleets constantly updated in real-time. One cool thing our customers love about Google Maps is the ability to use reverse geocoding to translate GPS data points into human readable addresses, so they can see where drivers are at all times.We can also draw polygons on maps to highlight customer sites, so they can see which trucks are coming and going.

Our customers can’t stop raving about Google Street View and traffic information. Dispatchers use Google Maps to get real-time traffic information and preview streets to help their drivers be more efficient. For example, a dispatcher could tell a driver to take a different route to avoid traffic, or to take a side road to deliver a package, since Street View shows the freight door is located on a back alley.

Using Google Maps has lots of benefits, but perhaps the best one is it just works — and that means we can focus on our work. Previously, 12-15% of our customer service calls were related to problems with our maps. Once we switched to Google Maps these calls went to almost zero. Our customers love how easy Google Maps are to use, and so does my engineering team. Quite simply, Google Maps helps make the Navman platform more effective, interactive and engaging for our customers.

Editor’s note: Today’s guest blogger is Athena Hutchins, executive director of the Niagara International Transportation Technology Coalition (NITTEC), a group of agencies improving traffic mobility and safety in Western New York and Southern Ontario. Join Athena on a webinar to hear the NITTEC story from her directly on December, 12 at 11-12 PST. Register here.

There’s a lot of traffic activity at the border of Western New York State and Southern Ontario: every month, an average of one million vehicles cross the three bridges with border checkpoints between the U.S. and Canada. Our job at Niagara International Transportation Technology Coalition (NITTEC) is to help vacationers and commuters in the Niagara Falls area see any traffic and road issues that might stand in their way. That’s why we created our new map — built with Google Maps — which takes a complex mix of data from local, state and federal agencies and gives drivers a single view of their trip.

We’ve used Google Maps on the NITTEC website since 2007. This year we developed a multilayered map as part of our efforts to improve traffic movement in the cross-border region. The new map uses the Google Maps API to help us pull together a wealth of useful data, including construction projects, delays and border crossing times. This information is available piecemeal from other agencies, but a traveler would have a hard time patching together a true picture of traffic conditions at the border, especially since we’re dealing with data from two countries.

The map is on the homepage of our new NITTEC website, so visitors can quickly find out how long it will take to get to the border, how much time they’ll have to wait at checkpoints and which alternate routes might be less congested. For instance, when the Lewiston-Queenston Bridge has long wait times, a quick glance at the map can tell drivers if they’re better off heading for the Peace Bridge or the Rainbow Bridge. Travelers can use the map’s control panel to choose which overlays they see, such as satellite views, highways, and live camera images.

To develop the new map, we incorporated 10 data feeds from across our 30 coalition agencies. The map refreshes every 20 seconds, using this constantly updated information. A mobile version of the map allows drivers approaching the border to get up-to-date info while they’re en route.

People are already familiar with Google Maps, so seeing our map provides clear, customizable and up-to-date traffic information that can be viewed at a glance and that’s easy to digest. It also helps us send a message about the NITTEC brand – that we’re on a mission to help people in the area get where they’re going safely and more efficiently.

Editor’s note: Today, we hear from Joseph Kopser, Army Veteran, Bronze Star recipient as well as Co-Founder and CEO at RideScout, a mobile app that aims to streamline transportation by showing real-time information on public, private and social options in one single view. See what other companies that have gone Google have to say.

Several years ago, I was on active duty in the Army, serving as Special Assistant to Army 4-Star Chief of Staff General George W. Casey, Jr. at the Pentagon in Arlington, Virginia. I lived less than 10 miles from my office and everyday I faced the question, “what’s the best way to get there?” I could take the bus, I could carpool, I could walk, and I could even take a taxi, but there wasn’t one service that helped me pick my best option for that particular day. Furthermore, I saw so many people, likely going to the same place as me, with four empty seats in their vehicles.

My frustrations spurred a discussion with a few Army buddies of mine, and in 2011, Craig Cummings and I decided to do something about it. Together we launched RideScout, a mobile app that helps people figure out the fastest and most cost-efficient way to get from one place to another. It takes real-time information and schedules on cabs, buses, trains, ride shares, and emerging services like car2go and Sidecar and pulls it into Google Maps so people can easily compare the options. Not only does RideScout help people get where they need to be faster, but it also reduces the number of cars on the road, increasing transportation efficiency and reducing harm to our planet.

Soon after RideScout got off the ground, I moved to Austin to teach leadership and military strategy at the University of Texas. Craig and I realized we needed a platform to help us collaborate and build the company collectively, despite the physical distance between us. We chose Google Apps from the get-go because its cloud-based platform allowed us to do exactly that. Now, RideScout has employees in Austin, D.C., and contractors in other cities working all hours spread across different time zones. We also use a lot of tablets and portable laptops, so storing everything in the cloud and being able to access it — regardless of our device — is essential.

Google Docs has been a crucial tool for the team, especially the product developers as we’ve gone through our app development iterations. We hold dozens of quick brainstorm sessions every week to go over product requirements and designs, and with Docs we can stay in sync throughout the process because we’re all looking at the same information at the same time. As we matured, we started seeing the same kind of collaboration happen in Presentations, and even with Drawings — they all became living documents with people commenting and editing simultaneously. I think of Docs and Spreadsheets as whiteboards, where RideScout employees can throw out ideas and iterate on them as a team in real time.

Security also was an important consideration for us. We knew we wanted a cloud solution from the beginning, and Google Apps is a platform we could trust to keep our information safe. Because we don’t have to maintain our own servers, it’s just one less thing we have to worry about. And as a startup, taking something off your list of things to worry about is fantastic.

RideScout is scaling quickly. In July we had seven employees and we’ve more than doubled since then. The ability to add a new employee to the system in five minutes or less is extremely important when we’re working on limited resources and stretched to the max to get the product to market. With Apps we’ve got a platform that scales with us, so as we grow and expand to new markets, our employees can worry less about the process of sharing work and focus more on building a great product.

Editions included: 
Google Apps for Business, Education, and Government

For more information:
https://support.google.com/youtube/answer/157177

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Editor’s note: Today’s guest blogger is Antti Känsälä, director of products for Vilant Systems, a Finland-based provider of RFID (radio-frequency identification) information systems for manufacturing and logistics. This post is part of our series on the Transport and Logistics Industry and the ways they’re relying on Google Maps for Business to get people, products and assets to their destinations faster.

When my Vilant colleagues and I attended a trade show in Stockholm recently, we had to carry a bunch of posters, brochures, and giveaways on the plane, because an earlier shipment of duplicate material got lost in transit. To avoid this scenario in the future, we decided that from now on, we’d place a Vilant Tracker on all event packages, so that we could see their progress on a Google Map.

At Vilant, we’ve made it similarly easy for businesses to track the progress of shipments to their destinations using Google Maps and the Google Geolocation API, and for shipping companies to share this information with their own customers. Vilant technology makes shipping more efficient: Vilant’s Tracker devices use GSM (global system for mobile communications) technology, which means they are less expensive to operate and last longer than GPS devices. We also recently developed a unique Air Tracker for one of our customers, and it will be generally available in the future to help track progress of shipments by air.

To add even more efficiency to our Tracker systems, we looked at mapping solutions from several vendors, and we found that the Google Maps and Geolocation APIs were the easiest to customize for displaying the information we receive from our tracking devices. We considered some open-source products, but Google Maps’ image quality was much higher and the resulting maps were more reliable and faster to get online.

Vilant has developed a web-based tracker portal, built with Google Maps, where our customers can go to check on shipping status and create and share customized maps through unique URLs. Some customers also have large track-and-trace platforms, and we can easily integrate them with our trackers using the APIs.

The ability to generate and share maps helps businesses stay on top of shipments without time-consuming dialogue with shippers and warehouses. One of our customers, Tieturi, which provides business training and coaching, ships dozens of computers to training locations and needs to know that the computers will arrive before classes begin. The Google Maps API enables this by showing shipment locations practically in real time.

Another Vilant Tracker user, ABB, ships motors and generators and needs to tell customers when they will arrive. Instead of taking calls from customers and then calling trucking companies, ABB can simply email its customers a link to a Google Map showing the shipment’s location. It reduces administrative work, and sets ABB apart from the competition.

Like our customers, we see Google Maps as a big competitive advantage. The ability to visualize shipment locations and see delivery progress at a glance is sure to bring us new customers and help us win a larger share of the logistics market.

Editor’s note: Our guest blogger today is Pedro Junqueira, CEO and COO at the Center of Operations (COR) in Rio de Janeiro, Brazil. Established in 2010, COR monitors the daily activity of the city and potential crisis situations including traffic, major events and natural disasters. COR integrates the activities of 30 organizations. Today, 400 professionals work at COR in 3 shifts. See what other public institutions that have gone Google have to say.

Home to more than six million inhabitants, Rio de Janeiro is a vibrant city set in a tropical climate along the coast of Brazil. Rio is known for hosting large festivals and international events that attract hundreds of thousands of people, like the 2013 Confederations Cup, the recent Papal visit, and the beloved Carnaval. We’re currently planning for the 2014 World Cup and 2016 Olympic Games.

At the city’s Center of Operations (COR), it’s our job to keep the city running efficiently throughout the year, whether it’s during a major festival, when traffic is at peak levels, or during the summer rain, when flooding can create emergency situations. It’s no easy feat, but thanks to collaboration and teamwork, we’re able to get in front of potential crises and respond to emergencies when they do occur.

Technology plays a pivotal role in helping us do our job. We use Google Maps for Business to build and share geospatial data with partners that allows us to have a common operating picture and detect potential problems. We can act before they turn into real emergency situations. Each summer, for example, Rio is deluged by summer rains, leaving homes and streets flooded, inaccessible and damaged. With Google Maps for Business and a team that monitors meteorological conditions each day, we’re able to keep a close watch on flood-prone areas with dense populations. And when rain reaches a critical level, the team warns local officials to prepare for possible evacuation operations.

All the information needed to assess risks and take action is shared on one Google Map, enabling the various teams from the Municipal Guard, Civil Defense, Mayor’s office and others to easily coordinate and respond. We can even use Google Maps for Business to study preventative measures and minimize the impact of events that could affect the operational routine of the city. It’s all on a single map that combines data from a range of different agencies and sources.

Tracking the real-time state of the city and responding to emergencies immediately couldn’t be done without reliable technology like Google’s mapping solutions. Google Maps for Business integrates with our internal systems, and employees already rely on these tools in their personal lives, so using them for work comes naturally. Google helps COR make faster, better more informed decisions every day. It’s good for us, and it’s good for the people of Rio de Janeiro.

Editor’s note: Today’s guest blogger is Mario Brandao, CTO of T Dispatch, a fast growing global provider of fleet management software. This post is part of our series on the Transport and Logistics Industry and the ways they’re relying on Google Maps for Business to get people, products and assets to their destinations faster.

If you’re like me, wherever you are in the world, you often depend on the knowledge of taxi and minicab drivers to get you where you want to be. And the firms that manage, equip and train these drivers are on a constant quest to improve the way their cars get around the many cities they travel around in. We started our company back in 2010 with the aim of creating an affordable mapping and dispatch technology that could be used by all sizes of fleet companies to become more efficient and more profitable.

Our clients tell us that drivers can spend around 30% of their time with the car empty; this is ‘dead’ mileage, which is costly and bad for the environment. We use Google Maps and an intelligent autodispatch algorithm to send jobs to the nearest driver, to find jobs within their catchment area and even to allocate jobs on their route home at the end of a shift. Controllers can create and dispatch a booking within 15 seconds, and we’re able to reduce time spent ‘empty’ by up to 50%.

We’ve found our clients love all the different features, too. The Google Tracks API makes it easy to pinpoint exactly where their drivers are at any one time, allowing jobs to be allocated more efficiently by dispatchers. And as this location data can be saved for up to ten years, clients can also use the technology to recognize trends and patterns and create more efficient processes in due course. Google’s snap-to-road tool even helps call centre dispatch managers to find out which side of the road the driver is on, which is especially helpful in some cities with complicated one way systems.

In the future we plan to integrate live weather reports, traffic information and use historical data to predict where busy areas will be, allowing fleets to anticipate where to send the drivers.

From a driver’s point of view, not only does the software help calculate the fastest route with the least mileage, but with Google Directions, drivers are able to calculate directions between locations before setting off, which prevents them from getting lost. Most importantly, most people are familiar with Google Maps and find it easy to use – which is important in a job when you’re often dealing with stressful circumstances like traffic and road closures.

Google Maps provides us with a comprehensive feature set too, so we’re able to offer our customers features like Directions as part of the package, which is a huge selling point for us. Furthermore, if we used some of the competition’s offering, every customer would have to pay a licensing fee but with Google this is avoided.

Google Maps has played a crucial role in helping us grow and move into new markets seamlessly – we’ve won clients across six continents, in over 30 different countries. I’m now looking forward to taking our technology with us to our next area of expansion – South America.

Editor’s note: For transport companies, getting things from point A to point B in the safest, smartest and most efficient way is a top priority. This week we’re showcasing the Transport and Logistics Industry and the ways they’re relying on Google Maps for Business to get people, products and assets to their destinations faster.

GPS technology and digital mapping have had a huge impact on making transport and logistics companies more efficient. This week we’ll be demonstrating innovative ways transport and logistics companies can use maps for smarter fleet and asset management, routing, tracking and planning. To kick things off, we’re announcing a new snap-to-road feature of the Google Maps Tracks API that can help organizations gain access to valuable data about where they’ve been.

Launched last year, Google Maps Tracks API allows users to store, display and analyze GPS data on a map. For a shipping company with a fleet of delivery trucks, for instance, the Tracks API offers a way to record all the routes and places its vehicles have traveled to and from. Stored in the Google cloud and visualized on a Google Map, fleet managers can access their information reliably, securely and using a map interface they’re familiar with.

With snap-to-road, transport and logistics companies can have an even more accurate view of their GPS information. Based on GPS data points, it identifies the most likely road a truck has been traveling on and plots the route on a map. This allows an organization to easily decipher driver behaviors and routing trends.

The images above show the same GPS data from a delivery truck before and after applying snap-to-road. With snap-to-road, the delivery route is correctly shown on a Google map, indicating that the driver traveled down a major highway.

For a transport company, having more accurate ways to track and understand GPS data means they can plan and predict routing and logistics with greater precision. Contact our sales team for more information about the Tracks API and how Google Maps for Business solutions can help your business.

Can you tell us about Orbotix and how the company got started?
Orbotix is a new kind of robotics toy company: we’re creating a game platform that combines physical objects, smartphones and a software marketplace. We launched in 2010 with our first product, the Sphero ball, a robotic ball you can control with a tilt, touch or swing from your smartphone. You can drive the Sphero ball through a virtual obstacle course or let your dog chase it across your actual yard (under your control, of course) — it lets you both engage in the virtual world and play in the real one. We just released Sphero 2.0, and with a team of 35, we’re just getting started.

Why did you choose Google Apps? How are you using it day-to-day?
We use Google products like Gmail, Drive and Docs in our personal lives, so it was natural to use Google Apps for Business when we started Orbotix. We rely on Drive to securely store, centralize and share our executive documents — everything from legal forms to non-disclosure agreements. We use Docs to brainstorm, create and collaborate on new ideas, or to upload and store product specs that multiple people need to access on a regular basis. The fact that we can create and edit a single document at the same time has dramatically increased our efficiency and reduced the amount of time it takes to finalize a project. We’re a very collaborative team, and Google helps us keep a very team-oriented work environment. Docs is especially vital when we’re on the road, attending events or working remotely. The fact that we can pull up important docs on our mobile devices is crucial to keeping our business running 24/7.

How do you stay connected with your employees outside of the Boulder office?
Hangouts are integral to keeping the company connected, especially as we’ve expanded beyond Boulder — and into China. Our team there has the Hangouts app on their smartphones so they’re connected and available for a quick chat or for a virtual tour around a factory on the other side of the globe. It makes a world of difference to see each other face-to-face rather than just hear a bunch of voices on a conference call, and the experience is such an organic, seamless part of our daily routine. We saw it ourselves just a few weeks ago, when we were in China to check in with the team and do a global press tour: we found ourselves relying entirely on Hangouts to keep in touch with the Boulder office. Ian would be in one room on a Hangout with our CEO, I’d be in another room on a Hangout with our engineers. It was like we hadn’t left Colorado.

Has Google Apps helped in your recruiting efforts?
We’re always looking to add tech-savvy programmers and talent to our team, and the kinds of people we’re looking for expect us to use cool and cutting edge-technology like Google Apps. I know that if I was looking to join a new company it would be a red flag if they were using anything different. We all use Google in our personal lives, so it’s natural that we want to extend that experience to our professional lives.

Do you use Google Apps to partner and collaborate with groups outside of your company?
Absolutely. We recently launched Sphero Rangers, which teaches kids of all ages how to program using Sphero robots. We go to local classrooms and host meetups in the Boulder area, but because we can’t travel to every city where there’s interest, we made a universal Rangers training deck using Google Presentations. That way, there’s a single master document we can share with our partners just by sending along a URL, and we know they always have the most up-to-date version. The Chicago Museum of Science and Industry, for example, have hosted a handful of programming classes for kids, thanks to our handy shared Google Presentation.

Chico’s FAS first opened its doors in 1983 in a 800 square foot tobacco shop in Sanibel Island, Florida, where folk art, sweaters and accessories from Mexico filled the store’s shelves. The clothing took off, and within two years, a second store opened nearby. Now, 30 years after getting started, we employ 22,000 people, operate 1,470 stores and own four specialty retail brands: Chico’s, White House l Black Market, Soma Intimates and Boston Proper.

Our technology changed quite a bit over the years, and in early 2013, we realized we were limping along with a very outdated email system and escalating infrastructure and storage costs. We considered our options: we could keep the status quo and upgrade from Microsoft Exchange 2003 to the 2013 version—which would cost millions—or go with a lower-cost option that would both help our distributed workforce collaborate faster and eliminate our need for resource-intensive servers. We tested Google Apps with 100 employees in one of our business groups and it passed all of our testing and scalability metrics within a few short months. The enthusiasm and efficiency gains alone convinced us it was the obvious and most cost-effective solution.

Our decision to move to Google Apps is also part of a larger cultural shift we are driving at Chico’s, where we’re looking toward technology to enable swifter innovation and invention across the company. With traditional enterprise environments, information is siloed, existing in separate servers and applications, leaving a business to operate as the sum of many independent parts. We’re moving away from this toward a more progressive hybrid cloud model, with Google at the foundation. It’s this new environment, positive feedback loops accelerate, and we can bring together multiple solutions and data sources, all built in the cloud, and look at our business holistically. That’s our vision, and Google is a big part of it.

Even though we have completed our entire enterprise deployment, our journey with Google has just begun and we’re already seeing some great benefits. Our ability to collaborate and share sensitive information across our global team has significantly improved since moving to Google Apps — and we’re saving money at the same time. Our team in Hong Kong, for example, is responsible for visiting and monitoring our factories to ensure they’re compliant with numerous security and performance standards. Before “going Google,” we found ourselves physically travelling back and forth quite often to meet and review access to important documents in person. Now, the U.S. team jumps on a Google+ Hangout with its Hong Kong counterpart, pulls up the essential information from Drive, and has a productive meeting from halfway across the world, all while resting assured that the information is safe and secure in the cloud. Additionally, cost on travel in dollars and time away from campus is greatly reduced.

The benefits of moving to Google Apps continue to reveal themselves to the global team each day. That’s part of the reason we’re so excited about our new platform: not only do we know our information is secure or that our employees are collaborating in new ways over Hangouts and in Docs—we know this is just the tip of the iceberg. We’re driving a new culture of innovation and invention, and Google is one of the cornerstones of that vision.