Google Data » Vijay Koduri https://googledata.org Everything Google: News, Products, Services, Content, Culture Fri, 03 Apr 2015 21:58:02 +0000 en-US hourly 1 http://wordpress.org/?v=4.1.1 Google and the intelligent enterprise https://googledata.org/google-enterprise/google-and-the-intelligent-enterprise/ https://googledata.org/google-enterprise/google-and-the-intelligent-enterprise/#comments Thu, 03 Jan 2008 23:47:00 +0000 Posted by Vijay Koduri, Product Marketing Manager

On January 2nd, Intelligent Enterprise unveiled its take on the most influential vendors that will drive the intelligent enterprise. I'm glad to report that Google was on their list of top companies that will matter the most in 2008, thereby winning an Intelligent Enterprise 2008 Editors' Choice Award.

Their rationale was based on the impact being felt by Google's products in the enterprise, both today and in the near future. For instance, with regards to enterprise search, they mention that "Google has singlehandedly reshaped the enterprise search market - and the expectations of search performance." Regarding Google Earth, they acknowledge that Google "was among the pioneers of Ajax in delivering Google Earth, and the dynamic interfaces and mashups of RIA are now trickling down into the corporate world". And finally, regarding Google Apps, they mention that "Google's foray into Web-based productivity tools has yielded Google Gears, which will help enterprise-oriented software-as-a-service (SaaS) vendors everywhere solve the problem of working with on-demand software offline".

To view the full article, click here.
]]> https://googledata.org/google-enterprise/google-and-the-intelligent-enterprise/feed/ 0 Google and Call Centers? https://googledata.org/google-enterprise/google-and-call-centers/ https://googledata.org/google-enterprise/google-and-call-centers/#comments Thu, 27 Sep 2007 18:53:00 +0000 Posted by Vijay Koduri, Product Marketing Manager

A couple of weeks ago, we exhibited at a conference specifically for call center managers, the 'ACCE' show in San Diego. The first question everyone asked was, "What on earth is Google doing at a call center show?" With an attendance at more than 1,500 people, we had to answer this question quite a few times!

Our story was simple - call centers want to provide faster customer service. Their agents need to access the right information at the right time. These agents are used to Google at home, so why not give them Google at work?

The attendees really understood the story once we explained how one of our customers, a global auto manufacturer, was using the Google Search Appliance. Their agents would get questions like "Why are the brakes on my 1996 hatchback model squeaky?" While much of the information resided in 22,000 documents in their knowledgebase, their previous search system was not providing relevant results. Immediately after piloting the Google Search Appliance, they said "Straight out of the box, without any customization, we were seeing a lot better results with the Google Search Appliance."

Needless to say, the attendees of the ACCE show quickly 'got it' and understood exactly why Google was at a call center show. (Of course, from our end, the show being in San Diego was reason enough :-)

To find out more about our call center solution, read our white paper.

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