Google Data » Serge Lachapelle https://googledata.org Everything Google: News, Products, Services, Content, Culture Fri, 10 Apr 2015 22:28:52 +0000 en-US hourly 1 http://wordpress.org/?v=4.1.1 ​A smoother voice and video experience https://googledata.org/google-talk/%e2%80%8ba-smoother-voice-and-video-experience/ https://googledata.org/google-talk/%e2%80%8ba-smoother-voice-and-video-experience/#comments Wed, 24 Feb 2010 19:21:00 +0000 Google voice and video chat plugin installed, you have recently received an automatic update that contains:
  • A fix that reduces crashes on newer macs (Mac OS X v10.6.2 specifically)
  • A fix for webcam compatibility on Windows (including HP webcams)
  • Several fixes to increase plugin stability
  • Several fixes to the infrastructure used to set up and connect your video calls.

From users who have chosen to “Report quality statistics” in their chat settings, we can see a substantial increase in call connection rates and a big decrease in the call drop rate (see chart below). We hope that this will result in more enjoyable conversations with our software.

As with all software, working on improving quality is a never ending process, so we hope that you will continue to report any issues you have in our user forum, and we will continue to work on improving connection rates and call quality.

Thanks to all of you who use our service -- and especially those of you who report issues!

Posted by Jessan Hutchison-Quillian and Mikael Drugge
Software engineers

]]> https://googledata.org/google-talk/%e2%80%8ba-smoother-voice-and-video-experience/feed/ 0 ​A smoother voice and video experience https://googledata.org/google-talk/%e2%80%8ba-smoother-voice-and-video-experience-2/ https://googledata.org/google-talk/%e2%80%8ba-smoother-voice-and-video-experience-2/#comments Wed, 24 Feb 2010 19:21:00 +0000 https://googledata.org/?guid=ec04fb785873815bccd2fe249dce30b6 Google voice and video chat plugin installed, you have recently received an automatic update that contains:
  • A fix that reduces crashes on newer macs (Mac OS X v10.6.2 specifically)
  • A fix for webcam compatibility on Windows (including HP webcams)
  • Several fixes to increase plugin stability
  • Several fixes to the infrastructure used to set up and connect your video calls.

From users who have chosen to “Report quality statistics” in their chat settings, we can see a substantial increase in call connection rates and a big decrease in the call drop rate (see chart below). We hope that this will result in more enjoyable conversations with our software.

As with all software, working on improving quality is a never ending process, so we hope that you will continue to report any issues you have in our user forum, and we will continue to work on improving connection rates and call quality.

Thanks to all of you who use our service -- and especially those of you who report issues!

Posted by Jessan Hutchison-Quillian and Mikael Drugge
Software engineers

]]> Google voice and video chat plugin installed, you have recently received an automatic update that contains:
  • A fix that reduces crashes on newer macs (Mac OS X v10.6.2 specifically)
  • A fix for webcam compatibility on Windows (including HP webcams)
  • Several fixes to increase plugin stability
  • Several fixes to the infrastructure used to set up and connect your video calls.

From users who have chosen to “Report quality statistics” in their chat settings, we can see a substantial increase in call connection rates and a big decrease in the call drop rate (see chart below). We hope that this will result in more enjoyable conversations with our software.

As with all software, working on improving quality is a never ending process, so we hope that you will continue to report any issues you have in our user forum, and we will continue to work on improving connection rates and call quality.

Thanks to all of you who use our service -- and especially those of you who report issues!

Posted by Jessan Hutchison-Quillian and Mikael Drugge
Software engineers

]]> https://googledata.org/google-talk/%e2%80%8ba-smoother-voice-and-video-experience-2/feed/ 0 Google voice and video update for Snow Leopard https://googledata.org/google-talk/google-voice-and-video-update-for-snow-leopard/ https://googledata.org/google-talk/google-voice-and-video-update-for-snow-leopard/#comments Mon, 21 Sep 2009 08:36:00 +0000
However, if you have previously installed an older version of Google voice and video chat on OS X v10.6, you will need to re-install it manually by visiting http://www.google.com/chat/video and download the new 1.0.15 version.

You can use your Gmail account to find out what version is currently installed. Simply go to the Gmail Settings page and look under the "Chat" tab. You will see the plugin version under the "Learn more" link, in small type.

The following Mac OS X v10.6 issues were fixed in version 1.0.15:

* Fixed problem where the Google Talk Plugin was not detected in Safari
* Fixed problem where the Google Talk Plugin would delay system sleep by 30 seconds
* Fixed problem where video would not be displayed in a video chat
* Fixed problem where registration for automatic upgrades did not work
* Fixed problem when uninstalling and reinstalling the same version

If, after installing version 1.0.15, you continue to encounter issues with video not being displayed, a single reboot of your Mac should fix the problem. We are working with Apple to resolve this. If you are on 1.0.15 and experience problems, please report them on the Gmail voice and video chat forums.


Posted by Justin Uberti
Software Engineer
]]> https://googledata.org/google-talk/google-voice-and-video-update-for-snow-leopard/feed/ 0 Google voice and video update for Snow Leopard https://googledata.org/google-talk/google-voice-and-video-update-for-snow-leopard-2/ https://googledata.org/google-talk/google-voice-and-video-update-for-snow-leopard-2/#comments Mon, 21 Sep 2009 08:36:00 +0000 https://googledata.org/?guid=3d7b3fbf2ab25040aaa3e162a040ae36
However, if you have previously installed an older version of Google voice and video chat on OS X v10.6, you will need to re-install it manually by visiting http://www.google.com/chat/video and download the new 1.0.15 version.

You can use your Gmail account to find out what version is currently installed. Simply go to the Gmail Settings page and look under the "Chat" tab. You will see the plugin version under the "Learn more" link, in small type.

The following Mac OS X v10.6 issues were fixed in version 1.0.15:

* Fixed problem where the Google Talk Plugin was not detected in Safari
* Fixed problem where the Google Talk Plugin would delay system sleep by 30 seconds
* Fixed problem where video would not be displayed in a video chat
* Fixed problem where registration for automatic upgrades did not work
* Fixed problem when uninstalling and reinstalling the same version

If, after installing version 1.0.15, you continue to encounter issues with video not being displayed, a single reboot of your Mac should fix the problem. We are working with Apple to resolve this. If you are on 1.0.15 and experience problems, please report them on the Gmail voice and video chat forums.


Posted by Justin Uberti
Software Engineer]]> https://googledata.org/google-talk/google-voice-and-video-update-for-snow-leopard-2/feed/ 0 Google voice and video plugin update https://googledata.org/google-talk/google-voice-and-video-plugin-update/ https://googledata.org/google-talk/google-voice-and-video-plugin-update/#comments Tue, 25 Aug 2009 17:01:00 +0000 Recently, we released the 1.0.13 update for the Google voice and video chat software. All current installations have begun an automatic update and should reach you within the next few days. If you do not have the plugin, you can visit http://www.google.com/chat/video and run the installer.

Here's what's new in version 1.0.13:
  • Improved startup time for both voice and video calls.
  • Detection and recovery for some situations that would cause the plugin to hang indefinitely, which could lead to messaging like "Detecting devices" in the settings page or "Add voice/video chat" in the roster or chat menu.
  • Fixed connectivity problems caused by VMWare virtual network adapters.
You can use your Gmail account to find out what version is currently installed. Simply go to the Gmail Settings page and look under the "Chat" tab. You will see the plugin version under the "Learn more" link, in small type.

If you're on 1.0.13 and still having a problem, please report it on the Gmail voice and video chat forums.

Posted by Tim Haloun
Software Engineer
]]> https://googledata.org/google-talk/google-voice-and-video-plugin-update/feed/ 0 Google voice and video plugin update https://googledata.org/google-talk/google-voice-and-video-plugin-update-2/ https://googledata.org/google-talk/google-voice-and-video-plugin-update-2/#comments Tue, 25 Aug 2009 17:01:00 +0000 https://googledata.org/?guid=28f0730653f8afa27f570a2abe02217f Recently, we released the 1.0.13 update for the Google voice and video chat software. All current installations have begun an automatic update and should reach you within the next few days. If you do not have the plugin, you can visit http://www.google.com/chat/video and run the installer.

Here's what's new in version 1.0.13:
  • Improved startup time for both voice and video calls.
  • Detection and recovery for some situations that would cause the plugin to hang indefinitely, which could lead to messaging like "Detecting devices" in the settings page or "Add voice/video chat" in the roster or chat menu.
  • Fixed connectivity problems caused by VMWare virtual network adapters.
You can use your Gmail account to find out what version is currently installed. Simply go to the Gmail Settings page and look under the "Chat" tab. You will see the plugin version under the "Learn more" link, in small type.

If you're on 1.0.13 and still having a problem, please report it on the Gmail voice and video chat forums.

Posted by Tim Haloun
Software Engineer
]]> https://googledata.org/google-talk/google-voice-and-video-plugin-update-2/feed/ 0