September 10th, 2007 | Published in Google Orkut
Got a question about a feature? Need a refresher on how to manage a community? Our beloved orkut is a work in progress, but we’re always working to improve it for you – and with you. So we’d like to introduce you to a place you can go for your orkut-related questions and discussions.
The orkut Help Group is a forum where the knowledgeable and the curious meet to discuss orkut. You can post about your favorite features, tell us your suggestions, and find out what others are saying. From complex questions to new features to bug fixes, anyone can post a question or response on an innumerable array of topics. Think of it as one big orkut community: It’s a one-stop shop for you to visit and share your comments about orkut with everyone.
An especially nice thing about the help group is that you can get an answer in minutes or hours by anyone in the know, instead of having to wait in the huge queue of email messages our team sifts through each day. You'd be surprised at how helpful you all are to each other. In fact, we've got a group of volunteer helpers who have proved to be both expert orkut users and super-helpful question-answerers called"orkuteers." These folks are on hand to take almost any question you could have. In addition to learning from and sharing with others, you'll also see friendly orkut Guides (look for the cool Guide logo on our posts). Guides are Google employees who pop in to monitor the action, answer questions, tell you new features, and follow up on problems and bug reports.
Any time you need help, or if you just want to be heard, feel free to stop by. We’ve got you covered in both English and Portuguese. And if you think orkut’s perfect as it is, come let everyone know why!