June 24th, 2008 | Published in Google Orkut
Posted by Robin Norvell, orkut Operations Team
A few months ago, we invited our Portuguese orkuteers to visit Google's Belo Horizonte office. But we weren't going to rest until we'd given our orkuteers in India the same chance to meet the orkut team and share their feedback about orkut in person. On June 6, three of our Indian superusers from throughout India met at the Google office in the Garden City (aka Bangalore), where they told us what they loved about orkut, shared suggestions for improvement, and sampled Google cuisine (and chai tea, of course). On hand to talk with them were a group of Googlers from the orkut team including product managers, engineers, operations staff, user experience researchers and HR reps.
Even at the end of a long day, there was still excitement in the air at the Bangalore office. The orkuteers gave first-hand feedback of some soon-to-be-launched features, and they also shared some common user pain points that the team can start working to remedy. The orkut team was happy to have Rakesh, Prashant and Gaurav share their perspectives, and the orkuteers were thrilled to meet the Google guides and engineers. Here's what they had to say:
"It was the most memorable day in my life because it helped me to meet the guides, orkuteers and engineers.”
"The invitation was really surprising for me…That day became the historic landmark for me. I will never ever forget that day that I spent there with Google. Google people are so careful about users and that day they cared a lot of me and my mates. I feel lucky that I'm a superuser. This was the first time for me that when anyone was asking question, I was listening with my full concentration.”
"The best thing about being an orkuteers is to receive the recognition from Google for doing something that I just love, helping people on orkut. The recognition I'm talking about is not just gifts, but to know that Google wants to hear from me about problems and suggestions for orkut and the orkut Help Group."
The orkuteers were happy to serve as reps for many orkut users, and would like to thank all members from INDIA community and OUG community for feedback to help prepare for the orkuteer Day in Bangalore.
We're glad they enjoyed the day, and many thanks to them again for their continued support in serving as wonderful guides in the orkut help group!