March 14th, 2008 |
The Google News Support team works with news publishers and with people who use Google News. We're proud to be the group that can address your concerns and questions, and help get your feedback implemented into the product. We're constantly working to improve how we support you, which is why I'm excited to announce our new Help Center
. We've made many changes to it, both to share information and to gather your feedback and suggestions. Here are some of the major updates:
Scannable topics: We've replaced long questions with short headers, so it's easier to find what you're looking for by scanning the topics pages. Reviewing usage of our Help content, we've learned that you prefer to browse topics rather than search for answers using our Search box. Scannable topics are much easier to browse so you'll get the fastest answer.
More content: We've aggregated (pun intended) and added many of the questions we've received over the past few months that weren't on the Help Center, which means we're now more likely to have the answer to your question. If you don't see it, visit our Help Group to search for a similar question which may have been asked, or to ask it yourself.
To keep the flow of communication going between you and us, we'll soon be directing you to a page which lists all the currently available resources you may need to get answers, and how to contact us. We value your ever-helpful feedback, so we encourage you to report issues you may come across with Google News and to keep sending us suggestions
Last but not least, to improve support for our news providers (editors, contributors, news site webmasters), our support group is busy preparing to launch a new and improved Publisher Help Center. Stay tuned for that!