November 1st, 2006 | Published in Google Enterprise
British Airways, the UK's largest international airline, has deployed two Google Search Appliances to help its 48,000 employees find information inside the company. With employees traveling all over the world and working all hours of the day, it is essential for BA to provide always on access to information on their internal network with Google.
And the employees like it. Accoring to Alan Huish BA's employee self-service programme manager, employee self-service satisfaction has risen from 60% to 78% since Google was deployed, and efficiency has improved because information is more readily available. With Google, BA has upgraded search to first class!