September 24th, 2008 | Published in Google Custom Search
With Adobe's latest launch of Creative Suite 4, (which includes some of their most popular desktop applications, such as Adobe InDesign, Illustrator, Photoshop, Dreamweaver and Flash), we had the chance to work with their team to integrate Google Site Search into their product in a way that truly blurs the line between off-line and online content.
Adobe is using Google Site Search as part of Creative Suite 4's Community Help to connect suite customers to Help content on and off Adobe.com, including tutorials, technical support, online product help, videos, articles, tips and techniques, blogs, examples and other resources.
In chatting with Adobe Product Manager, Mark Nichoson, we learned that Adobe chose Google Site Search for a variety of reasons. First, we learned that user experience and consistency are essential for Adobe customers. After several studies, the Adobe Creative Suite Team concluded that their customers would use Google Site Search to access information on their products.
At the same time, the nature of Adobe Community Help is to align, share and offer the best available information online. Google Site Search allowed this to happen by aggregating more than 4000 URLs coming from the active members of their customer base (bloggers, partners, developers, webmasters and others).
This is just one of the ways Google Site Search is connecting customers and their users with the information they need -- whether they're within their applications or on their websites. We can't wait to see what unique Site Search implementations come up next!